An automatic response from WhatsApp Business can make your life easier, as we are not always able to respond to our customers immediately. To offer the speed that your customers expect, automation is necessary. To do this, you can create WhatsApp Business greetings or an away message for your business. In this article, we will talk about the latter and give you the best examples of WhatsApp Business automatic response messages.
We will discuss the following topics:
How to set up an automatic response in the WhatsApp Business app?
How to set up an automatic response with the WhatsApp Business API?
What should you write in an automatic response message in WhatsApp?
The best away messages for WhatsApp Business
How to set up the automatic response in the WhatsApp Business app?
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Thanks to WhatsApp’s automatic response feature, you can set up an “away message” for times when you are not available or online on WhatsApp Business. This way, you will still be able to engage with your audience and build a relationship of trust with them.
In the official WhatsApp Business app, there are three different ways to set up an auto-reply.
Outside business hours
Always
At specific times
You can only set an auto-reply during business hours if you have set your business hours in the app. Your customers will be able to see these business hours when they view your profile. You can decide to send the auto-reply to specific people in your audience, for example only to your contacts, or to everyone.
Set up
First, click on the three vertical dots in the upper right corner of your WhatsApp app.
Next, click on “Settings”, “Business settings” and “Away message”.
Activate the “Send message” button.
Fill in the “away” message that you want to send to your customers.
Next, choose the type of schedule you want to select.
Finally, select the recipients to whom you want the auto-reply to be sent.
How to set up automatic replies to WhatsApp business messages with Trengo?
The WhatsApp Business app was designed for small businesses. It can only be used by one person on one device at a time. For larger businesses that want to manage their WhatsApp conversations with a team, WhatsApp has created the WhatsApp Business API. The API has no interface, so you need to connect it to a customer service platform like Trengo to use it.
Set up automatic replies in WhatsApp business
In Trengo, you can set automatic replies for the following instances:
During business hours
Outside business hours
On specific days (only on weekends, for example).
Since you can also manage all your other communication channels in Trengo, you can decide to set the same automatic reply for several other channels, Facebook Messenger or netherlands whatsapp number data live chat.
Set up:
Go to your Trengo settings > automation > automatic replies.
Click on the green + sign.
Choose WhatsApp as your channel.
Decide when the auto-reply should be sent.
Fill in the message you want to send to your customers.
Don’t forget to hit the save button.
Schedule a demo today and start automating your business right away via the WhatsApp Business API.
What should you write in an auto-reply message in WhatsApp?
When writing an auto-reply in WhatsApp, your main goal should be to set a realistic expectation about when you will be available to provide support again. Customers appreciate knowing exactly when they can expect a response from you.
It’s also important to be honest and transparent with your customers when writing a WhatsApp auto-reply. If your team is struggling to keep up with how to register a website in the main search engines volume of messages that day, there’s no shame in admitting it. Just write like a human. Keep your messages short, sweet, and informal.
30 WhatsApp Business Auto-Reply Message Examples
Now that you know how to set up an auto-reply, it’s time to get inspired.
General Auto-Reply Messages
1. “Thanks for your message! We’ll get back to you within 24 hours. Kind regards, [your company] team.”
2. “Hello! Welcome to [your company]. We’ll get back to you as soon as possible. In the meantime, you can check out our Help Center for more information.
We’ve put a lot of effort into this betting email list so the answer to your question is uestion may already be there!”
3. “Hello! We wanted to let you know that we received your message and will be in touch before we close at [time].”
4. “Thank you for contacting us via WhatsApp. We will get back to you as soon as possible. In the meantime, you can check out our FAQ page here [link].”
5. “Hello! It’s nice to see you. Did you already know that we are currently offering a 50% discount on all our products? The code is XXXX. Feel free to let us know your questions and we will get back to you as soon as possible!”
6. “Hello! Welcome to [your company]. We have received your message and will get back to you within [estimated time].”
7. “Hi!” Sorry, we are currently unable to respond to your message. Leave us your name and email address and we will get back to you within 24 hours. The [your company] team.”
8. “Hi, thanks for contacting us. Our team will get back to you within 24 hours. If you need help right away, feel free to contact us via our live chat on the website.[link] Cheers, the [your company] team.”
9. “Hi, we have received your request and are working to find the best solution. It may take up to 8 hours, but we will do our best to get back to you as soon as possible.”
10. “Hi! Thanks for your message! Our team of amazing support agents are here to help. Let us know what your request is so we can direct you to the right person.
1)Returns and Exchanges
2) Order Cancellation
3) Payment Questions
4)Other
You can expect a response within 24 hours.”
Event-Based Messages
11. “Ho ho ho! Merry Christmas! Please let me know if you have any questions. Our elves are very busy wrapping all the presents, so we may not respond as quickly as you are used to from us.
12. “I wish you a Merry Christmas and an amazing New Year. Please let me know if you have any questions and I will get back to you as soon as possible.”
13. “Happy Easter! Thank you for reaching out. We are a little busier than usual, but we will get back to you as soon as we can.”
14. “Hey [Customer Name]! Happy Valentine’s Day To celebrate this special day, we are offering a 20% discount on all our products. If you have any questions, feel free to ask us and we will respond within 24 hours.”
15. “Hi [Customer Name]! We are receiving a lot of messages due to the holiday season, but we want you to know that we are interested in your message and that we will respond to you as soon as possible.”
Questions and Technical Issues
16. “Hello, we are currently experiencing technical issues with our website. Our team is already working on it, and we will let you know once it is resolved. Thank you for your patience.
17. “Due to some issues with our carrier, some orders may be delivered later than expected. Please visit [website link] for more information on this, or let us know if you have any other questions. We will get back to you as soon as possible.”
18. “Thanks for your message! We are experiencing technical issues with [product name]. We are doing everything in our power to resolve the issue as quickly as possible. If there is anything else we can help you with, please let us know by leaving a message below. We will get back to you within the next 24 hours.
Out of Office Auto-Reply Messages
19. “Hello! We are currently closed, but we will be back at [time]. In the meantime, you can read our new blog post [title] by clicking here: [link]”
20. “Hello everyone. Thank you for reaching out. I am currently out of the office from [date] to [date], but I will be in touch when I return. In the meantime, check out the website for more information: [link]”
21. “Hello [customer name]! Thank you for the message. We just wanted to let you know that we are taking a short break for [holiday], but we will be back in action in [time]. We hope you are having a great holiday season!”
22. “Dear [customer name], thank you for contacting us. We are currently out of the office from [date] to [date]. Do you have a question about [your products or services]? Great! Check out what our
Customers are saying:
If you have any further questions, leave your message below and we will get back to you on [date].”
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Auto-reply message when busy
23. “Hello! Thank you for contacting us
. We are currently a little busier than usual, so we may need a little more time to get back to you. In the meantime, take a look at our latest collection here: [website link]. We will get back to you as soon as possible!”
24. “Hello! All our agents are currently busy. We will get back to you as soon as possible.”
25. “Hello! I am sorry to say that our support agents are currently all busy. We hope to be able to get back to you by [time frame]. Thank you for your patience!”
26. “Hi! We are a little busy at this time of year, but don’t worry. We will get back to you by [estimated time frame]. Thank you for your understanding and see you soon.”
Send to homepage
27. “Thank you for your message! We are currently out of the office, but we will get back to you tomorrow morning.
For more information, please visit our website: www.trengo.com.”
Sample messages about business hours
28. “Hi! We are currently closed, but we will get back to you during our business hours: [time]. In the meantime, you can visit our website [link] for more information about our products and services.”
29. “Hello [customer name]! Unfortunately, you have reached us outside of our business hours and all of our support agents are currently out of office. Our team will respond to you during business hours from [time] to [time], between [time] and [time]. In the meantime, you can visit our FAQ page here [link].”
30. “Thank you for contacting Trengo!
We would love to help you, but we are currently closed (See our hours at trengo.com/businesshours). We will get back to you the next business day.
In the meantime, did you know that we have a help center at help.trengo.com that answers our most frequently asked questions? Maybe you will find your answer without the help of our agents.
Cheers,
The Trengo Team”
Whatsapp Business Message Example by Trengo
Related: 21 WhatsApp Business Greetings to Make a Great First Impression
Start Using WhatsApp Auto-Reply Messages
At this point, I’m sure you have plenty of inspiration to create the most effective auto-reply for your WhatsApp Business account. You can also simply copy and paste one of the WhatsApp Business auto-reply message examples above.
With Trengo, our intelligent customer engagement platform, you can deliver the best possible customer experience via WhatsApp Business. You can receive WhatsApp messages alongside all your other channels in one inbox (like email, voice, and live chat), use WhatsApp Business with multiple users, create your own WhatsApp chatbot, and much more.
