Important Considerations When Writing Customer Service Emails
16 Helpful Customer Service Email Templates
Give Customers the Support and Service They Deserve With Gorgias
Copy and customize these 7 customer support templates for your own CS team and experience the efficiency of templatized emails.
In any online customer service or customer support environment, email plays a crucial role in providing great customer service and turning frustrated or angry customers back into happy customers.
But good customer support In This Article
Emails take time and effort from your customer service agents and team. As you scale, that team can quickly become overwhelmed. And office workers already spend too long typing up emails, averaging 3.1 hours daily.
Using templated email responses is a key time-saving strategy for growing businesses, allowing customer service reps to reply quickly and helpfully without starting from scratch every time. Wondering where to start? We’re here to help with 16 free and effective customer service email templates you can start using right now.
Important Considerations When Writing Customer Service Emails
Before you jump into writing any customer service or customer support email, make sure you step back and think through the following questions.
2. Notifying a Customer That Their Order Is Out of Stock
Customers don’t like hearing that their order is out of stock, but they always appreciate clear and proactive communication about it. Another pro tip is to provide good alternatives if you have them.
Email Template
Hey {{Customer First Name}},
I hate to be the bearer of bad news, but your recent order, {{Product Name}}, is currently out of stock. We’re doing everything we can to get more in stock soon.
The good news is that our next shipment should arrive by {{Date of Availability}}, and you should receive your order within {{Number of Business Days}} once the phone number library shipment hits our warehouse.
Thanks for your patience! We’ll get you taken care of as soon as possible.
{{Name}}
3. Requesting Customer Feedback
Customer feedback is a powerful data collection tool for you carry out studies to know which one is business, helping you shape the future direction of your products or services and improve your betting email list email open rates. Even better, sending a heartfelt email requesting customer feedback usually creates another positive experience for your customer.