The Dotdigital promise Twitter to
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard.
The quote aptly describes Dotdigital’s ethos. At Dotdigital, we believe in celebrating customer success and live by the promise to deliver 24/7 brilliant customer support. Going above and beyond for customers with the ‘Follow the Sun’ model differentiates us from the rest.
Our global support team
works round the clock via phone, email, live chat, and going. From London to New York to Sydney, our brilliant team is always at the forefront, passing on the baton to avoid delays and get things resolved with minimal response times.
That’s not all, we understand some of our customers are curious to learn and want to drive solutions on their own. Dotdigital’s support hub, training hub, and plenty of up-to-date articles guide our customers at each step.
Keeping up the momentum, Dotdigital has now introduced two new options to contact support – WhatsApp and Facebook Messenger! This enhanced access is to make sure our clients in regions can contact support on the channels they are most comfortable with at a time when they want.
But don’t take our word for it, here is what are customers have to say:
“The Dotdigital support team has been exceptional by supporting Caruso’s with technical and strategic advice regularly. They are such a valuable asset to the digital team at Caruso’s.” – Diana Uribe, Digital Specialist at Caruso’s Natural Health
“The journey over the past 18 months with Dotdigital has been great. The key element that differentiates Dotdigital is the way they treat their customers. Their hands-on customer service, continuous support, and working as a partner made them our best choice.” – Steve Blick, Direct to Drinker & Ecommerce Leader at Stone & Wood
“Dotdigital’s integration with Magento, its seamless automation builder, and its great local support team made them an easy choice.” – Sandradee Makejev, CEO and Founder at St. Frock
“The best thing about the Dotdigital team is their job function email database ability to understand and align themselves with clients’ needs and vision, as well as the fantastic local support.” – Suzie Young, Head of Digital and Direct Marketing at Signet
Customer support has become
imperative for businesses in recent times. Remember, excellent customer carry out studies to know which one is service leads to happy customers and creates brand advocates, resulting in alb directory higher customer retention and easier customer acquisition. So spring forward and embrace the change, making this your first step to excellent customer support.