Offering a great customer experience

 

Despite the increase in Offering a great sales italy phone number library right now, brands aren’t sure whether they’ll continue to sell this much as soon as quarantine ends. Only time will tell. But thinking about retention methods now will help ensure brands keep all these new customers they’ve acquired.

Donati honestly not a ton

as it’s only been a few months. The takeaway I keep noticing is the customer experience. People are naturally buying (low CAC), so you HAVE to keep them post-apocalypse.

For example, Social Tonic has used social media to stay in touch with customers who miss going to the bar. They’ve created an official “Stay-At-Home Fun Guide” with 4 games related to their drinks that can be played at home. This ensures a great customer experience by going beyond just their products to engage with customers in a new way.

Wine in crate

The future of DTC food and beverage brands is unknown, but we do know they’re crushing the ecommerce game right now.

 

With all the customers they’ve acquired while people are in quarantine, we’ll be keeping an eye out for strategies brands use to retain these customers post-pandemic.

For now, enjoy your in-home speciality coffee, wine or cocktail, or easy meal, and aspects of your email including layout links  stay safe!

 

The Playbook on Facebook Messenger & SMS

Marketing for Ecommerce

Fast-growing DTC brands implementing this playbook have connected with 18x more awb directory customers, doubled their 7-day ROAS, recovered 5x more abandoned cart revenue & increased AOV 25%.

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