Chatbot for business A chatbot is an Artificial Intelligence tool typically programm to answer common customer questions and perform other automat tasks. Its implementation significantly ruces response time for simple questions, improving customer service efficiency . In fact, AI can be us to train the chatbot to recognize and respond to complex and more personaliz questions . An example is the processing of customer orders. In this case, it collects information such as name and shipping address, and processes payment for the order. It can also be us to provide information about products and services by answering frequently ask questions.
The result of this is an improvement in customer
The result of this is an improvement in customer satisfaction , as the necessary information is available 24 hours a day, 7 days a week! See just one example from Orgânica itself: Example of customer service from Orgânica Digital 2. Cross-industry collaboration Artificial Intelligence also contributes to improving collaboration between sectors of a company , allowing them to work together more efficiently and productively. For example, it can be us to collect and analyze sales data, so that the Marketing sector can adapt its strategy to better meet customer nes . Another example is special data using an AI system to automatically translate messages between teams that speak different languages.
Improvement at each step of the process
This way, communication between sectors is simplifi and collaboration facilitat. Tip: Y sales funnel: how to connect Inbound and Outbound? 3. Process optimization with AI The use of AI can also extend to optimizing business processes and improving operational efficiency. To illustrate, imagine that an AI system is us to prict demand for a product, allowing adjustments to its production processes . As a consequence, the company will have a more efficient inventory and will use its working capital better. What’s more, AI can be us to optimize the Europe Email supply chain , pricting problems and identifying opportunities for improvement at each step of the process.